Error Messages & Solutions
Understanding error messages helps you quickly resolve issues and get your CVs processed successfully. Here's a comprehensive guide to common errors and their solutions.
Good News
Most errors are easily fixable! Failed processing attempts don't consume your credits, so you can retry after addressing the issue.
Common Error Messages
ERROR: File size exceeds maximum limit
Error Code: FILE_TOO_LARGE
What this means:
Your file is larger than our 10 MB limit. Large files usually contain high-resolution images or excessive formatting.
How to fix it:
- 1. Compress the PDF: Use online tools like SmallPDF or Adobe's compression feature
- 2. Remove images: Delete unnecessary graphics, logos, or photos
- 3. Save as "Reduced Size": In your PDF reader, choose File → Save As → Reduced Size PDF
- 4. Convert to text: Copy content to a text editor and save as .txt for smallest size
Pro tip: Aim for files under 5 MB for fastest processing.
ERROR: Unsupported file format
Error Code: INVALID_FORMAT
What this means:
The file type you uploaded isn't supported. We accept PDF, DOC, DOCX, TXT, and RTF files only.
How to fix it:
From Word processors:
- • File → Save As → PDF
- • File → Export → Create PDF
- • Print → Save as PDF
From other formats:
- • Google Docs → Download as PDF
- • Pages → Export to → PDF
- • Online converters for other types
Note: Image files (JPG, PNG) need to be converted to PDF first.
ERROR: Document processing failed
Error Code: PROCESSING_FAILED
What this means:
The AI couldn't extract or process the content from your document. This usually happens with corrupted files or special document types.
Common causes & solutions:
Password-protected file
Remove password protection before uploading
Scanned image without text
Ensure PDF has selectable text, not just images
Corrupted file
Try opening locally, then "Save As" to create fresh copy
Complex formatting
Simplify layout, remove tables/graphics, try again
ERROR: No text content found
Error Code: NO_TEXT_CONTENT
What this means:
The document appears to be an image or scan without extractable text content.
How to fix it:
-
1.
Check if text is selectable:
Open the PDF and try to highlight text. If you can't, it's an image.
-
2.
Use OCR (Optical Character Recognition):
- • Adobe Acrobat: Tools → Scan & OCR
- • Free online: OCR2PDF, SmallPDF OCR
- • Google Drive: Open with Google Docs
-
3.
Recreate the document:
Type or paste the content into a new document
Network & System Errors
Connection Timeout
Upload failed due to network issues
Solutions:
- • Check internet connection
- • Try smaller file size
- • Disable VPN temporarily
- • Use different browser
Processing Timeout
Document took too long to process
Solutions:
- • Simplify document formatting
- • Remove complex tables/graphics
- • Split into smaller sections
- • Try again during off-peak hours
Quick Error Reference
| Error Code | Quick Fix | Prevention |
|---|---|---|
| FILE_TOO_LARGE | Compress PDF | Keep under 5MB |
| INVALID_FORMAT | Convert to PDF | Use supported formats |
| NO_TEXT_CONTENT | Run OCR | Ensure text is selectable |
| PROCESSING_FAILED | Simplify & retry | Use standard formatting |
| NETWORK_ERROR | Check connection | Stable internet required |
Still Having Issues?
If you continue to experience errors after trying these solutions: