Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the CV processing service operated by Nocodo LTD, a Cyprus private company ("we", "us", "our"). By using our service, you agree to these terms.

2. What We Do

We provide a service that helps HR teams and recruitment agencies standardize CVs. Our service:

• Accepts CV uploads in various formats (PDF, Word, text files)
• Uses AI technology to convert CVs into standardized formats
• Allows you to download processed CVs in PDF or Word format
• Provides a dashboard to manage your processed CVs
• Enables bulk uploads for processing multiple CVs at once
• Offers team collaboration through workspaces
• Includes search and organization tools for your CV library

3. Your Account

To use our service, you need to create an account with a valid email address. You are responsible for:

• Keeping your account information accurate and up to date
• Maintaining the security of your account credentials
• All activities that occur under your account

Workspace and Team Features

Every account includes workspace features for team collaboration:

• Each account owner has their own workspace
• You can invite team members as guests to your workspace
• You may invite up to 999 guests to your workspace; this limit does not vary by plan
• Workspace guests share the workspace owner's credit balance
• You can customize your workspace with your company name and logo
• Guests can view and manage resumes but use the owner's credits for processing

4. Pricing and Payment

Our service operates on a credit-based system. Processing one CV uses one credit.

Plans

We offer three monthly subscription plans. Each adds a number of credits to your balance at the start of every billing cycle:

• Starter: $49 USD / €49 EUR per month, adding 100 credits per billing cycle
• Team: $99 USD / €99 EUR per month, adding 250 credits per billing cycle
• Agency: $199 USD / €199 EUR per month, adding 600 credits per billing cycle
• Top-up pack: $59 USD / €59 EUR as a one-time purchase, adding 100 credits to your balance. You may buy more than one pack at a time
• Every plan includes an unlimited number of workspace members; we do not charge per seat
• All prices exclude VAT and any other applicable taxes, which are calculated and added at checkout based on your location
• Prices are subject to change for new subscriptions, but your price remains locked as long as you maintain continuous subscription. This includes customers on the earlier Standard plan ($95 USD / €95 EUR per month for 100 credits), which is no longer offered to new customers

Your First CV and the Free Trial

• When you verify your email address we add 1 credit to your account at no charge and without asking for a payment method. You may process one CV with it and view the result in the service
• Downloading a formatted CV as a file (PDF, Word or text) requires that you have started a free trial or a subscription
• The free trial lasts 7 days and requires a valid payment method. It adds 20 credits to your balance, and is available once per customer
• You are not charged during the trial. Unless you cancel before it ends, your chosen plan starts when the trial ends: your payment method is charged the plan price plus applicable taxes, and the plan's monthly credits are added
• You may end the trial early and start your plan immediately, in which case you are charged at that point and your billing date becomes that day
• We send a reminder by email before the trial ends
• Once you have started a trial or made a payment, you keep the ability to view and download the CVs you have already processed, including after you cancel

Changing Plan

• Upgrades take effect immediately. You are charged the difference between the two plans for the remainder of your current billing period, and the corresponding share of the additional credits is added to your balance. Your billing date does not change
• Downgrades take effect at your next renewal. Nothing is charged or refunded at the time you request the change, you keep the credits already in your balance, and you may reverse the request at any time before renewal
• Changing plan during a free trial changes only the plan that starts when the trial ends
• Changing plan never starts a new free trial

How Credits Work

• Credits are added by your subscription at the start of each billing cycle, by top-up packs, by the free trial, and by the credit we add when you verify your email
• Unused credits roll over from one billing cycle to the next and do not expire while your account remains active
• If you cancel your subscription, you keep any credits already in your balance and may continue to use them
• If processing fails because of a technical error on our side, the credit is returned to your balance
• If you upload a CV when your balance is empty, we keep the file and process it automatically as soon as credits are added to your balance. No credit is used until processing starts
• Credits may also be added when we provide them as a courtesy or as compensation. Where we grant a courtesy trial on request, we will tell you how many credits it includes and when any unused ones expire
• Credits are non-refundable and non-transferable

Payment Processing

All payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. This means:

• Paddle is the official seller of our service and handles all payment processing
• VAT/taxes are calculated and added to the price based on your location
• EU business customers can use reverse charge mechanism with valid VAT number
• Your payment information is securely processed by Paddle
• We do not store or have access to your credit card details
• Paddle will appear on your bank statement as the merchant
• All invoices and tax receipts are issued by Paddle

5. Refund Policy

We want you to be satisfied with our service. Here's our straightforward refund policy:

30-Day Money-Back Guarantee

• If you're not satisfied within the first 30 days of your initial subscription, we'll provide a full refund
• Simply email us at support@nocodo.tech with your reason for cancellation

Monthly Subscriptions

• Cancel anytime before your next billing cycle
• If you cancel during a free trial, you are not charged
• No refund for partial months, but you'll retain access until the end of your paid period
• The amount charged for a mid-period upgrade covers the rest of that billing period and is subject to the same terms
• Paid credits already in your balance remain available to use after cancellation, but are non-refundable

Fair Use

• Refunds are not available if you've used more than 50% of the credits added by the purchase in question
• We reserve the right to refuse refunds for accounts showing signs of abuse

How to Request a Refund

• Email: support@nocodo.tech
• Include your account email and reason for refund
• Refunds are processed by Paddle within 5-7 business days
• Refunds will be credited to your original payment method

Exceptional Circumstances

• Service outages lasting more than 48 hours: Pro-rated refund
• Major bugs preventing core functionality: Case-by-case consideration

6. Acceptable Use

You may only use our service for legitimate business purposes related to HR and recruitment. You must not:

• Upload content that violates any laws or regulations
• Upload CVs without proper consent from the individuals
• Use the service to process personal data unlawfully
• Attempt to access or interfere with our systems
• Share your account credentials with others

7. Your Content

When you upload CVs to our service:

• You retain ownership of the content you upload
• You grant us permission to process and store the content to provide our service
• You are responsible for ensuring you have the right to upload and process the CVs
• We will process your data according to our Privacy Policy

8. Service Availability

While we strive to provide reliable service, we cannot guarantee 100% uptime. We may occasionally need to perform maintenance or updates that temporarily affect service availability.

9. Limitation of Liability

Our service is provided "as is" without warranties. We are not liable for any indirect, incidental, or consequential damages arising from your use of our service. Our total liability is limited to the amount you paid for the service in the past 12 months.

10. Termination

Either party may terminate the service relationship at any time. Upon termination:

• Your access to the service will be discontinued
• Your data will be deleted according to our Privacy Policy
• Any remaining credit balance is forfeited and non-refundable
• Workspace guests will immediately lose access to your workspace
• All pending invitations will be automatically cancelled

11. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through our service. Continued use of the service constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Cyprus. Any disputes will be resolved in the courts of Cyprus.

13. Contact Information

If you have questions about these Terms, please contact us:

• Company: Nocodo LTD
• Jurisdiction: Cyprus
• Email: support@nocodo.tech